Schneider Electric – As the Global Spe…t in Energy Management™ and market leader in industrial automation and software. Schneider Electric enables people to experience and transform efficiency where they live and work; from home to enterprise, across the grid and the city. Focused on making energy safe, reliable, efficient, productive and green, the Group brings a world where innovative individuals use collaborative solutions to make the most of their energy, while using less of the common planet.
INSIDE SERVICE SALES REPRESENTATIVE
JOB NO.: LV/MV – 003Z2A
The mission of the Field Services (FS) Inside Service Sales Representative is to maximize services revenue by establishing , building and nurturing relationships with assigned portfolio of Proximity Accounts .
In addition to account ownership, he/she can be responsible to manage by delegation from outside sales services some tasks related to Strategic and Targeted Accounts.
Manage assigned Accounts:
Customer qualification and platforming
Research contact and identify/plan key initiatives
Be the Single Point of Contact for the assigned accounts
Develop and maintain relationship with customer
Answer customer questions and educate on all SE services
Report on sale and margin of accounts
Build and manage FS Opportunity Pipeline:
Analyze & qualify opportunities in BFO
Meet daily goal for outbound sales calls to support existing customer base and identify and pursue new opportunities with existing accounts.
Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing & sales campaign, FSR leads and CCC/other sales leads
Develop cross-selling between Line of Businesses service offer
Transfer new product sales opportunities to Account Managers from the BUs or Inside Sales from the country
Quote and close the deal for standard services offer
Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities
Keep update the data of Installed Base of the customers
Document all records of customer history in BFO.
Respond on-time and on-quality to On-demand requests from the customers.
Customers, FS Operational Marketing, CCC, Outside services sales, Order Management , FS Operation
KEY SUCCESS FACTORS:
Close collaboration with Outside Services Sales for complex on-demand sales
Reactivity on FSR and CCC opportunity generation
Regular collaboration with FS Operational Marketing Leader for thorough understanding of Demand generation plans, country Installed Base profile and associated services offer available and to be launched in the next months .
Education: Bachelor /associate degree in Electrical Engineering
Experience: 2 years IS/ Field Service Representative/Customer Care with knowledge of low voltage/medium voltage electrical distribution is an advantage.
sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic
Basic to intermediate skill in MS Office products (Excel, Word, Powerpoint), BFO.
Familiarity with Schneider Electric products and services.
Familiarity with phone, Internet, e-mail systems and social media
Verbal and written communication skills
Able to prioritize and manage multiple tasks and build customer relationships.
Successfully complete assigned training paths and successfully engage in technical sales conversations .
Language skills: native speaker level for local context.
PRODUCT MANAGER – LV/MV
JOB REF: 003XYH
Medium Voltage Product pricing, positioning & profitability analysis for activities being managed
Medium Voltage prescription on projects.
Develop relationship with strategic partners.
Organize medium voltage product technical trainings for internal and external stakeholders.
Implementing product launches.
Work closely with the Energy Business Unit to develop business plans for the region
Follow up of all energy business plans in the region.
Support the energy Business Unit with all Business information required.
Work closely with the Sales and Supply Chain Management team to build monthly rolling forecast.
Provide technical and commercial support to sales team in order to close out projects.
Deployment of all required energy BU tools and software to aid processes within the region.
Follow up with Sales team on all energy business (Transactional and projects) to ensure that commitments and targets are achieved.
Issue resolutions with various factories for all medium voltage products.
Monitoring of medium voltage products in stock and orders in transit to ensure stock is at the right level.
Bachelor’s in Electrical Engineering is a must.
Total years of experience : Total Years of Experience 6+ years / 3 Years solid in the Product Marketing or technical marketing in electrical engineering industry is a must
Good team player who demonstrates reliability, Communicates constructively, Shows commitment to the team.
Demonstrates strong performance and the company’s values:
Straightforward: We are Straightforward, we do what we say and we communicate insimple ways, we behave with integrity.
Challenge : We chaIlenge our seleves and others to rethink what we expected. We areagile and move at the speed of change.
Open : We are open, we value differences, we listen, we learn, connect and collaboratewith others.
Passisonate: We are passionate about our customers, our people, our buisness and ourtechnology. We are positive in our approch to findind solutions that improve our lives.
Effective: We are effective, we deliver on promises. We are pragmatic and fast, and wecompete to win.
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