• Anywhere

At First Point Group we’ve made the global telecoms recruitment industry our business. For clients such as Ericsson, Huawei and Nokia Siemens Networks, the strategic contribution of FPG, a trusted global partner who knows their industry inside out, is an invaluable business asset.

Over the years, we’ve gained deep industry expertise and experience, and developed close relationships with a vast network of telecoms professionals around the world. As a result, we’re perfectly placed to help our clients and candidastes deliver the next generation of technology.


Customer Experience business strategy and priority.
Usage analysis and correlation to Network issues.

Role Responsibility
Identify and assess the customer and business impact of CEM insights, network performance and service degradation including inputs from customer complaints, BSS systems and usage pattern changes.
Monitors and records service usage trends per location, per device type and app type.
Maintain a knowledge base of high usage and high value touch points and high impact geographies
Interact with the customer or network operations team to acertain the customer and business impact
Recommend and help in prioritization of resolution of the multiple customer facing issues and service issues.
Proactively analyze the customer complaint trends (if available) to inform Ops manager
Calculate and quantify the business impact for CEM insights and network performance degradation incidents.

Deep understanding of CEM use cases, data model, traffic flow. telecom trends, device analysis, and operator business priorities

Start: 1st Oct 2017
6 month extendable
Location: Nigeria

Client to provide:
Business expenses outside home based

Consultant to provide:

Flight from home country
Visa and work permit costs
Local tax
Travel and medical insurance
Food and laundry


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