Leading the way in International Banking. We support the people and companies driving investment, trade and wealth creation across Asia, Africa and the Middle East. And our heritage and values are expressed in our brand promise – here for good. See our Brand and Values
We are currently looking for a Branch Sales and Service Executive.
· The role holder is responsible for driving profitable volume growth through new business acquisition and maximizing every customer (both new and existing) engagement. Their focus is on the General Mass Market segment, uncovering customer’s needs and providing them with the right product & service solution from the full range of Retail Banking products offered.
· It is expected for the role holder to be customer centric and provide excellent customer service to complete customer’s experience. Role holder is also expected to have some knowledge and experience in offering a range of products to meet the customer’s needs.
· Ensure meeting client requirements while ensuring compliance with regulations and controls as set by the bank and external regulators.
· Provide truly professional customer service to achieve a high level of customer satisfaction and retention by :
– consistently adhering to local and international service standards
– Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner.
– Provide a high level of professionalism in conducting financial analysis and profiling with customers.
– Recommending improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency.
A diverse culture
We are committed to building a culture that fosters a diverse and inclusive environment that’s free from bias, where everyone can realise their full potential and make a positive contribution. This is just one of our values that is expressed in our brand promise – here for good.