Ascentech Services Ltd acts as a gateway to provide end to end recruitment services to Organisations Worldwide. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services.

We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.

Call Center Executive (Outbound)

The required candidates are to meet the following criteria.

BSc/HND in any discipline.
Possess at least one (1) year experience in call centre (outbound calls) operations.

Field Support Engineer

Key responsibilities:

Manage incidents, respond to requests for technical assistance in person, via phone & email
Responsible for supporting post-sales customer activity remotely and on-site
Responsible for carrying out detailed Site Survey & maintain proper documentation
Perform installation and implementation and network integration at customer’s site
Promptly investigate, resolve & report any incidents, errors, events or deviations.
Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to the company’s approved standard.
Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
Track and route problems and requests and document resolutions
Prepare daily activity reports
Inform management of recurring problems

Essential Attributes
Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player

Desired Attributes
Relevant industry experience in handling customers and team members

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Qualification
HND/BEng/BSc/B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science

Desired Experience
1 to 3 years in similar profile

Field Support Engineer

(Lagos Island – Lekki/Ajah)

Key responsibilities:

Manage incidents, respond to requests for technical assistance in person, via phone & email
Responsible for supporting post-sales customer activity remotely and on-site
Responsible for carrying out detailed Site Survey & maintain proper documentation
Perform installation and implementation and network integration at customer’s site
Promptly investigate, resolve & report any incidents, errors, events or deviations.
Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.
Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to the company’s approved standard.
Share insight & appropriate action against bandwidth consumption, virus infection and security threats.
Track and route problems and requests and document resolutions
Prepare daily activity reports
Inform management of recurring problems

Essential Attributes
Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player

Desired Attributes
Relevant industry experience in handling customers and team members

Qualification
HND/BEng/BSc/B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science

Desired Experience
1 to 3 years in similar profile

IT Support – Helpdesk Engineer

Location: VI, LEKKI AND AJAH

Job Responsibilities

First line contact, providing technical assistance to all walk-in customers at shops
Assist in after sales device setup, installation & configuration processes for new subscribers
Create a positive customer experience
Assist/guide customers to handle different hardware/software application as required
Perform diagnostics/troubleshooting, repairs and upgrade on all the access devices
Liaise with device and terminal unit, for all hardware errors and related replacement cases
Document helpdesk tickets/resolutions, and maintain defective device inventory list for shop
Recognize areas and forward plans for internal improvement to the Territory Sales Manager.

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Qualifications and Requirement:

HND/Bachelors’ Degree in Electrical & Electronics Engineering / Computer Engineer / Computer Science / Infomation Technology.
Candidates should have at least 1 to 3 years of experience in a similar profile.

Knowledge and Skills:
Proficient in Wi-Fi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Devics/Network Level Troubleshooting, Computers (OS & Application level), Analytical, Internet & Tech savvy, Customer focused, and a Team Player.

Territory Sales Manager

Job summary

To ensure a consistent increase in sales revenue and maintain customer relationships within an assigned territory.

Duties

Devise effective territory sales and marketing strategies
Recruitment of Dealer/Distributors
Company-owned Shop Management-admin/branding
Organizing BTL activities to enhance the sales
Maintaining customer relationships
Analyze data to find the most efficient sales methods
Discover sales opportunities through consumer research
Participate in industry or promotional events (e.g. trade shows) to cultivate customer relationships
Assess sales performance according to KPIs
Monitor competition within assigned region
Prepare and submit reports to Line Manager

Requirements

Proven experience in telecom/ISP industry
Field sales experience
Ability to develop sales strategies and performance KPIs
Proficient in MS Office
Organizational and leadership ability

Qualification

BSc/HND in any field
Minimum of 5 years in the ISP/Telecomms industry

Method of Application
CVs can be sent to [email protected]

NB: Only shortlisted candidates will be contacted

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